Privacy Policy

Introduction

This Privacy Policy describes how The Spindle Story collects, uses, shares, and protects your personal data through our website www.thespindlestory.com. By visiting this Platform, providing your information or availing any service, you expressly agree to be bound by the terms of this Privacy Policy and the Terms of Use.

Data Collection

We collect personal data when you use our Platform, services or interact with us. Information collected may include:

• Personal information provided during sign-up (name, date of birth, address, telephone/mobile number, email ID)
• Payment information (bank account, credit/debit card details)
• Transaction history and behavioral preferences
• Information from third-party business partners (subject to their privacy policies)

Data Usage

We use your personal data to provide requested services, process orders, enhance customer experience, resolve disputes, detect fraud, conduct marketing research, and inform you about offers and updates. You have the ability to opt-out of marketing communications.

Data Sharing

We may share personal data with:

• Group entities and affiliates to provide services
• Third parties (sellers, logistics partners, payment providers)
• Government agencies or law enforcement when required by law

Your Rights

You may access, rectify, and update your personal data through the Platform. You have the option to delete your account or withdraw consent for data processing by contacting our Grievance Officer. Note that withdrawal of consent will not be retrospective and may affect service provision.