LEGAL

Refund & Cancelllation Policy

Last Updated: February 2026

Refund & Cancellation Policy

Order Cancellation

Ready Products: Cancellation requests accepted only within 2 hours of placing the order. Cancellation charges from third-party payment platforms will be borne by the customer.

Customized Shopping Orders: Cancellation not accepted once payment released to the weaver/seller.

Weave-Your-Own-Saree: Strictly non-cancellable once order placed with weaver and payment made.

Note: Cancellation requests will not be entertained if the 2-hour window has elapsed, order communicated to seller/weaver, or product dispatched.

Refund Eligibility

Refunds are applicable only for:

  • Damaged products
  • Defective products
  • Incorrect products delivered
  • With unedited opening video evidence

Report damaged/defective/incorrect products within 2 days of receipt with an unedited opening video. Refunds processed and credited within 7 working days after product inspection. Shipping charges are non-refundable.

Return Policy

We have a 7 days Return Policy. Returns accepted only for damaged, defective, or incorrect products. Requirements:

  • Unedited opening video required
  • Product must be unused in original condition
  • Original packaging required
  • Sales/promotional items may be exempted from returns.
Color Disclaimer: All product images are captured in natural daylight to reflect true colors. However, minor variations may occur depending on lighting and individual screen displays.